Effective Date: November 11, 2025
Welcome to Royal Hospital Equipment Services (www.royalhospequip.com), your trusted supplier of quality medical equipment in Ilorin, Kwara State, Nigeria. We are deeply committed to protecting your personal data and your right to privacy. This Privacy Policy outlines our practices for collecting, using, disclosing, and safeguarding your information when you interact with our website or services, in full compliance with the Nigeria Data Protection Act (NDPA) 2023 and other relevant Nigerian laws.
Please read this policy carefully. If you have any questions or concerns, please use the contact details provided in the “Contact Us” section below.
1. Guiding Principles of Data Processing
At Royal Hospital Equipment Services, we adhere strictly to the core principles of data protection as mandated by the NDPA. These include processing data fairly, lawfully, transparently, and only for specified, legitimate purposes. We are committed to data minimisation, accuracy, security, and accountability in all our operations.
2. Information We Collect
We collect various types of information to provide you with excellent service:
- Personal Identification Information: This includes your name, billing and shipping addresses, email address (
royalhospequipment@gmail.com), and phone number (+2349134305475) when you register or place an order. - Sensitive Health Information: As a medical equipment supplier, we may process information related to your specific purchases which may contain health-related data. We treat this sensitive information with the highest levels of confidentiality and security, using it only for the purposes of fulfilling your order and providing appropriate medical equipment solutions.
- Payment Data: Payment details (credit card numbers, bank details) are processed securely via trusted third-party payment processors. We do not store this sensitive financial information on our servers.
- Usage and Analytics Data: When you visit our site, we automatically collect information sent by your browser, such as your IP address, browser type, device information, pages viewed, and the time and date of your visit. This data helps us improve our website and user experience.
3. How We Use Your Information
We use the information we collect for the following essential purposes:
- Service Delivery & Order Fulfilment: To process your transactions, manage your orders, deliver products to your specified location in Ilorin or elsewhere, and provide efficient customer support (Lawful Basis: Contractual Obligation).
- Communication: To send you updates regarding your orders, respond to your inquiries, and provide essential service announcements (Lawful Basis: Consent or Legitimate Interest).
- Marketing & Promotions: With your explicit consent, we may send you information about new products, special offers, and health equipment updates. You can opt out of marketing communications at any time (Lawful Basis: Consent).
- Site Improvement: To analyse how our website is used and identify areas for improvement in functionality and services (Lawful Basis: Legitimate Interest or Consent).
- Legal Compliance & Security: To comply with our legal obligations under Nigerian law, prevent fraud, and ensure the security of our systems and customers.
4. Disclosure and Sharing of Information
Your privacy is paramount. We do not sell, trade, or rent your personal information to third parties. We only share your information in specific, necessary circumstances:
- Service Providers: We share necessary data with trusted third parties who perform functions on our behalf, such as delivery companies (for shipping your order) and payment gateways (for processing your payment). All third parties are contractually obligated to protect your data in line with the NDPA.
- Legal Requirements: We will disclose your information if required to do so by law, in response to a court order, or when necessary to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, provided they adhere to this Privacy Policy.
5. Data Security
We have implemented robust technical and organisational security measures to protect your data. These include:
- Encryption: Using SSL/TLS encryption to protect data transmitted via our website.
- Access Controls: Restricting internal access to personal data only to employees who need it to perform their job functions.
- Physical and System Security: Utilizing firewalls, secure servers, and regular security assessments.
While we use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. You provide your information at your own risk.
6. Your Rights as a Data Subject
Under the Nigeria Data Protection Act 2023, you have comprehensive rights concerning your personal data:
- Right to be Informed: The right to clearly understand how we process your data.
- Right of Access: The right to request and receive copies of the personal data we hold about you.
- Right to Rectification: The right to request that we correct any inaccurate or incomplete data.
- Right to Object: The right to object to the processing of your data in certain situations.
- Right to Data Portability: The right to request your data in a structured, commonly used format.
- Right to Erasure (Right to be Forgotten): The right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
- Right to Withdraw Consent: Where we rely on your consent to process data, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: If you believe your rights have been violated, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).
7. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by Nigerian law (e.g., for accounting or tax purposes).
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to comply with legal changes or reflect changes in our business practices. The updated version will be indicated by a revised “Effective Date” and posted on this page. We encourage you to review this policy regularly.
9. Contact Us
For any questions about this Privacy Policy, to exercise your data protection rights, or for general inquiries, please contact us:
Royal Hospital Equipment Services
No. 13 Otunola Adebayo
Off Taiwo Road
Ilorin, Kwara State
Nigeria
Website: www.royalhospequip.com
Email: royalhospequipment@gmail.com
Phone Number: +2349134305475
